The Receptionist at Bupa Dental Care Croydon is the friendly face that welcomes patients and ensures a seamless experience from arrival to departure. This role is ideal for individuals who enjoy helping people, managing schedules, and contributing to a positive, professional environment. As the first point of contact, you play a vital part in creating a welcoming and organized practice.
About the Company
Bupa Dental Care is a leading dental provider committed to delivering high-quality care and outstanding patient experiences. The Croydon practice is a fully private 4-surgery clinic with a dedicated and long-standing patient base. Known for its supportive team, modern facilities, and community feel, Bupa Dental Care fosters a culture where both patients and staff feel valued. Joining Bupa means being part of a business that prioritizes people, growth, and wellbeing.
Responsibilities
- Greet patients warmly in person and over the phone, creating a relaxed and welcoming environment
- Manage diary and appointments, including bookings, cancellations, and rescheduling
- Support patients with confidence, explaining treatment processes and payment options
- Maintain accurate patient records and manage confidential information
- Ensure a professional and organized reception area
- Handle patient concerns and complaints empathetically and professionally
- Assist clinicians with smooth patient handovers and support the Practice Manager with administrative tasks
- Promote Bupa Dental Care products, plans, and services to patients
Requirements
- Previous experience in a customer-focused role
- Strong communication skills, both face-to-face and over the phone
- Confident using IT systems to manage bookings and records
- Proactive, flexible, and ready to support the team where needed
- Professional, empathetic, and passionate about delivering excellent service
- Comfortable promoting and explaining Bupa Dental Care services, plans, and insurance options
Skills
- Excellent interpersonal and customer service skills
- Strong organizational and multitasking abilities
- Problem-solving with empathy and professionalism
- Ability to work collaboratively as part of a supportive team
- Attention to detail and accuracy in administrative tasks
- Positive and approachable demeanor
Benefits
- Competitive salary with opportunities for growth through training and development
- Healthcare and wellbeing support including access to GP, physiotherapy, mental health services, and annual allowance for Bupa products
- Employee Assistance Programme, Family Mental HealthLine, and wellbeing initiatives
- Financial and lifestyle benefits including retail discounts, gym access, and flexible pay options
- Career pathways and progression opportunities within Bupa Dental Care
- Additional health perks such as Cycle to Work Scheme, annual flu vaccine, discounted eye tests, and menopause support
