Are you a courteous and professional communicator with a passion for hospitality? The First Collection at Jumeirah Village Circle is seeking a Telephone Operator to manage incoming calls, assist guests, and ensure a seamless communication experience. This role is perfect for detail-oriented individuals who thrive in a fast-paced, guest-focused environment.
About the Company
The First Collection represents a new era of urban lifestyle resorts, blending modern sophistication with authentic Dubai charm. With 491 stylish rooms at Jumeirah Village Circle, guests enjoy premium amenities, including award-winning cafés, outdoor pools, gyms, and spa facilities. Exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah enhances every stay.
Part of The First Group Hospitality, a full-service Dubai-headquartered management company, the brand specializes in hotel operations, asset management, and F&B strategy. Known for operational excellence, revenue optimization, and guest experience enhancement, The First Group manages upscale hotels, residences, and award-winning restaurants across Dubai.
Responsibilities
As a Telephone Operator, you will:
- Professionally answer and direct incoming telephone calls.
- Arrange wake-up calls and follow through to ensure guest satisfaction.
- Handle guest inquiries, requests, and complaints efficiently.
- Maintain knowledge of all hotel features, services, room types, rates, and promotions.
- Communicate special instructions to the kitchen and other departments.
- Maintain system telephone directory, faxes, messages, and administrative tasks.
- Follow SOPs for fire evacuation and emergency situations.
- Log service requests and incidents in FCS/e-connect software.
- Maintain cleanliness and organization in the telephone and reception areas.
Requirements
- Minimum 1+ years of experience in front office or as a telephone operator in a 4–5* property with 250+ rooms.
- Proficiency in front office computer systems.
- Excellent spoken and written English communication skills.
- Ability to work flexible hours with rotating shifts.
- Pleasant personality with good grooming and professional demeanor.
Skills
- Strong interpersonal and communication skills.
- Team player with excellent planning and organizational abilities.
- Problem-solving and decision-making capabilities.
- Attention to detail and commitment to guest satisfaction.
- Ability to work efficiently under pressure in a fast-paced environment.
Benefits
- Work in a prestigious Dubai urban lifestyle resort with a dynamic team.
- Gain experience in a luxury hospitality environment with exposure to high-end services.
- Opportunities for professional growth and career advancement.
- Be part of a company that values operational excellence, innovation, and guest satisfaction.
