A Guest Service Agent is the first point of contact for guests, responsible for ensuring an exceptional and memorable experience from arrival to departure. This role requires strong interpersonal skills, professionalism, and the ability to provide personalized service that reflects the hotel’s standards. Guest Service Agents are key in creating a welcoming atmosphere and enhancing guest satisfaction.
About the Company
Accor is a leading international hospitality company that values diversity, inclusion, and employee development. Accor provides opportunities to grow, learn, and explore hospitality careers across its global network. The company emphasizes innovation, social responsibility, and a culture where employees are empowered to create memorable experiences for guests worldwide.
Responsibilities
- Greet guests warmly and manage check-in and check-out processes.
- Respond to guest requests and resolve issues promptly and professionally.
- Provide personalized service to enhance the guest experience.
- Promote hotel facilities and services, including upselling opportunities.
- Settle guest accounts accurately and efficiently.
- Maintain professional appearance and uphold brand standards.
- Collaborate with other departments to ensure smooth operations.
Requirements
- Service-oriented personality with strong customer focus.
- Prior experience in a 5-star hotel or relevant hospitality setting.
- Familiarity with Opera / Opera Cloud or similar hotel management systems.
- Fluency in English and Arabic; additional languages are a plus.
- Bachelor’s degree, diploma, or relevant hospitality certifications.
Skills
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Attention to detail and accuracy
- Ability to work in a fast-paced, guest-focused environment
- Teamwork and collaboration
Benefits
- Employee benefit card with discounted rates at Accor properties worldwide
- Access to learning programs through Accor Academies
- Opportunities for career growth within the property and globally
- Participation in Corporate Social Responsibility initiatives
- Inclusive and diverse work environment
A Guest Service Agent at Accor plays a vital role in delivering world-class hospitality, creating personalized guest experiences, and contributing to a global, innovative, and inclusive work culture.
