A Housekeeping Attendant plays an essential role in ensuring exceptional guest experiences by maintaining the highest standards of cleanliness, comfort, and presentation. At Alila Hinu Bay, this position is ideal for individuals who are detail-oriented, service-minded, and committed to creating a welcoming, safe, and refined environment for guests and colleagues alike.
About the Company
Alila Hinu Bay is a distinguished luxury resort known for its breathtaking coastal scenery, world-class hospitality, and dedication to guest satisfaction. Located in the tranquil setting of Salalah in Oman’s Dhofar Governorate, the property blends contemporary elegance with natural beauty. Alila is recognized for its sustainable ethos, exceptional guest services, and an inspiring work culture that values professionalism, teamwork, and personal growth.
Responsibilities
General Responsibilities
- Communicate with guests and colleagues in a friendly, tactful, and professional manner.
- Provide accurate information regarding hotel facilities and services.
- Maintain a clean and tidy appearance aligned with hotel grooming standards.
- Remain flexible with work responsibilities, areas, and roster as required.
- Keep supervisors informed of any issues that may affect service or reputation.
- Support guests, colleagues, and suppliers with understanding and professionalism.
- Maintain a clean, organized, and safe working environment.
- Report incidents, accidents, and guest complaints during briefings.
- Follow all instructions from supervisors and comply with the Employee Handbook.
Technical Responsibilities
Rooms
- Clean and set up guest rooms according to established hotel standards.
- Prepare work trolleys, caddy baskets, tricycles, or buggies as required.
- Follow procedures related to:
- Key handling
- Do Not Disturb (DND)
- Babysitting
- Room discrepancy
- Lost & Found
- Elsafe usage
- Loan items
- Breakage reporting
- Shoe shine service
- In-room coffee & tea setup
- Mini bar checks
- Guest laundry pickup
- AC setup
Linen, Wardrobe & Tailoring
- Follow linen and uniform exchange procedures.
- Organize linen and uniform storage areas.
- Participate in linen and uniform inventory.
- Deliver guest room linen to pantries.
- Maintain and mend employee uniforms.
- Report any damaged linens or uniforms promptly.
- Ensure sewing machines and equipment are operational.
Public Area
- Follow cleaning procedures for polishing, vacuuming, mopping, shampooing, washing, dusting, scrubbing, and deep cleaning.
- Complete public area or room crew assignment sheets.
- Operate housekeeping machinery and use chemicals according to standards.
- Maintain cleanliness of public areas and public restrooms.
Requirements
- Previous experience in housekeeping, room attendant, or cleaning roles within a hotel or luxury residence (preferred).
- Knowledge of modern cleaning techniques, products, and equipment.
- Strong organizational and time-management abilities.
- Ability to work independently with minimal supervision.
- High attention to detail and commitment to excellence in cleanliness.
- Understanding of laundry care, fabric handling, steaming, and stain removal.
- Clear communication and the ability to follow written and verbal instructions.
- Flexibility to work weekends, evenings, or shifted schedules as needed.
- Proficiency in English is essential.
Skills
- Strong communication and interpersonal skills
- Attention to detail and precision
- Time management and task prioritization
- Customer service and guest focus
- Ability to operate cleaning tools and housekeeping equipment
- Reliability, professionalism, and teamwork
- Adaptability and problem-solving skills
Benefits
- Competitive salary and compensation package
- Opportunity to work in a luxury, nature-inspired resort environment
- Professional growth within a globally recognized hospitality brand
- Supportive, multicultural, and positive work environment
- Standard resort employee benefits and allowances
