The Guest Service & Booking Agent role is a fast-paced, customer-focused position ideal for individuals who enjoy working with people and delivering exceptional guest experiences. This role involves handling reservations, enquiries, and guest communications across multiple channels while ensuring accuracy, efficiency, and a friendly service approach.
About the Company
Tourism and hospitality operators in Queenstown represent a vibrant and growing industry in one of New Zealand’s top tourist destinations. These organizations focus on creating memorable visitor experiences through high-quality service, entertainment, and
Responsibilities
- Handle guest enquiries via phone, email, and in-person
- Manage reservations accurately and efficiently
- Provide clear information about services and bookings
- Assist with guest requests and resolve issues professionally
- Coordinate with internal teams to ensure smooth operations
- Maintain accurate records of all bookings and communications
- Deliver high-quality customer service at all times
Requirements
- Previous experience in customer service or a similar role preferred
- Strong communication skills (written and verbal)
- Ability to work weekends, public holidays, and rotating shifts
- Good computer skills and attention to detail
- Ability to multitask in a fast-paced environment
- Reliability, flexibility, and a positive attitude
- Must have legal right to work in New Zealand
Skills
- Excellent customer service and interpersonal skills
- Strong time management and organizational ability
- Problem-solving and conflict resolution skills
- Confidence in telephone and email communication
- Ability to work under pressure
- Accuracy in handling bookings and data entry
Benefits
- Full-time permanent employment opportunity
- Fun and vibrant working environment
- Free gondola and luge rides for family and friends
- Free staff meals and discounted $1 coffees
- Staff accommodation options (where available)
- Opportunity to work in a leading tourism destination
- Career growth within a dynamic international organization
- Supportive and team-oriented workplace culture
