The Butler Supervisor is responsible for leading the butler team and ensuring exceptional guest service in line with Rosewood’s high standards. This role combines leadership, guest relations, and operational management, focusing on anticipating guest needs, maintaining discretion, and delivering personalized experiences across all guest interactions.
About the Company
Rosewood Hotels & Resorts is a luxury hospitality brand renowned for delivering exceptional service and creating memorable experiences for its guests. With a focus on personalized service, attention to detail, and elegance, Rosewood combines luxury with warmth, providing a welcoming environment for both guests and employees. The hotel emphasizes professional development, training, and fostering a culture of excellence and innovation in hospitality.
Responsibilities
- Lead and supervise the butler team, ensuring high service standards and efficient operations
- Observe and anticipate guest preferences, delivering personalized assistance and experiences
- Handle guest requests including reservations, room orientation, bag packing/unpacking, laundry, and shoeshine
- Maintain room and pantry cleanliness and ensure proper functioning of room features and hotel facilities
- Coach and mentor butlers through training, performance reviews, and ongoing guidance
- Monitor inventories, expenses, and transactions, ensuring accuracy and cost efficiency
- Prepare daily operational reports, monthly training schedules, and SOP updates for the department
- Escort VIP guests, oversee arrivals/departures, and manage special guest requests
- Coordinate amenities, handle emergencies, and ensure HSE compliance in all activities
- Promote positive guest relations, internal collaboration, and uphold brand standards
- Maintain confidentiality of guest information and company data at all times
- Support other hotel departments as needed and assist with special events or initiatives
Requirements
- Proven experience in luxury hospitality, preferably in butler or supervisory roles
- Strong leadership and team management capabilities
- Excellent understanding of guest service standards and hospitality operations
- Ability to maintain discretion, handle confidential information, and provide personalized service
- Knowledge of hotel facilities, room operations, and luxury service protocols
- Strong organizational, communication, and problem-solving skills
- Flexibility to work varied hours and manage operational demands efficiently
Skills
- Leadership and mentoring of a multi-member team
- Attention to detail and ability to anticipate guest needs
- Effective communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in reporting, inventory management, and operational tracking
- Conflict resolution and problem-solving skills
- Ability to maintain composure under pressure while ensuring guest satisfaction
Benefits
- Opportunity to work in a luxury hotel with high service standards
- Lead a professional team and develop leadership skills in hospitality
- Exposure to personalized guest service and VIP management
- Comprehensive training and career development programs
- Safe, structured, and supportive working environment
- Chance to be part of a globally recognized luxury brand with international exposure
